Chat bots are the tech du jour, and for good reason. No one likes the frustrating parts of customer service: the long hold times, multiple transfers, repeated requests for information, and unresolved issues. Bots offer the promise of personalized service — at lower cost and larger scale — by removing humans from the equation.
There’s huge potential upside for brands and consumers alike, especially now that Facebook is in the game, bringing with it the developer ecosystem and user base to make chatbots mainstream. That said, we shouldn’t make the…
Why do we hate humans?
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